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Before you go

 

For more information,

contact us at:

patty@sunnylanzarote.com

or

tomandpattym@yahoo.com

 

 

Welcome to SunnyLanzarotedotcom



Terms and Conditions

August 1st, 2018

It is my sincere desire that you have a wonderful holiday in Lanzarote and, like many clients, come back and stay year after year. I have spent a tremendous amount of money on the apartment over the years to ensure it exceeds clients expectations, and make additional upgrades each year so it remains that way. If you have suggestions on items that would enhance the apartment, please let me know and I will consider making changes. I have also made a significant investment of time in the sunnylanzarote.com website. I have conducted a great deal of research so you can find great restaurants, fun bars, great tourist trips - even low price groceries!! I believe that if you have a great vacation, you will return. However long you stay, I am sure you will not be ready to go home.

I am very proud of my apartment and only want to rent it to people who will respect it accordingly. Lago Verde is a great resort, but it is not the place for a group of singles to party. If you wish, I will be happy to let you know other locations that provide that kind of environment.

The terms and conditions are very simple. They are designed to protect Lago Verde Management and me, and at the same time ensuring you have an enjoyable holiday. If you find anything unreasonable, please drop me an email and I will try to accommodate unique requests.

Lago Verde B6 is my privately owned apartment which is advertised, marketed, sold and managed by Lago Verde Management S.L., the sole provider of services, under tourist licence number 88-A/96.



BY PAYING YOUR RENTAL DEPOSIT, YOU CONFIRM THAT YOU HAVE READ, AND AGREE TO THESE TERMS AND CONDITIONS, SO PLEASE READ THEM CAREFULLY.



Bookings:

You pay a 25% non refundable deposit at the time of booking by bank transfer to Lago Verde Management S.L. Your booking is considered confirmed at such time as the bank transfer has been successfully processed into that account. The balance is due to reception upon arrival.

Thirty days prior to your arrival, you will be sent a code number for the KeySafe unit outside the front door, so you can access the keys to the apartment.

This booking is between you and Lago Verde Management S.L. (LVM) for the purpose of your vacation, and is not transferable by you to any third party unless you, the apartment owner and LVM agree in writing prior to such transfer occurring. You agree not to have any guests in the apartment in addition to those identified in the booking. You will not bring any pets into the apartment, nor will you allow stray cats inside.

Damage:

So far, there has been no need to request a damage deposit from clients. Obviously glasses break from time to time, and that is to be expected. However, the apartment owner and LVM expect their clients to be honest and you agree to pay for any damage of significance that you have created to ensure that the apartment is appropriately appointed for the next guest.

In respect of guests, the apartment owner has spent a considerable amount of money upgrading from standard towels to larger, more luxurious ones. Beach towels are also provided for your convenience. You agree to respect this property and ensure the correct number of towels are returned to the cleaners so they are available for the next guest. You also agree not use bath towels as beach towels.

Please advise LVM if you notice anything that is not consistent with your expectations. It is probably an oversight which can be fixed immediately.

Check in/out times and Reception:

To provide the cleaners with adequate time to prepare for the next clients, you need to vacate the apartment before 10am on the day of departure. You can store suitcases in reception until your taxi arrives. Please don't forget to return the door key to the KeySafe unit outside the front door and turn the combination to something other than the access code. Please return the second door key and safe key to the hook in electric box in the hallway. Thank you.

Arriving clients have access to the apartment after 4pm.

If your flights are such that you want a late check out or early check in, please don't hesitate to ask. If there are no other clients arriving or leaving on the same day, the apartment owner and LVM will be happy to consider your request.

Reception is open from 8am to 4pm daily, except Saturdays, when they close at 2pm. It is Spanish law that all members of your party must register their passports with reception within 24 hours of arrival.

Liability

You expressly agree that liability incurred by the apartment owner and LVM is limited in total to the amounts you have paid in the event the apartment is not available for occupancy for whatever reason. For example, but not limited to, fire, flood, explosion, unlawful occupancy etc. As such, it is strongly recommend that every member of your party is covered by a comprehensive travel insurance policy.

You agree to take all necessary steps to safeguard your personal property. You agree that the apartment owner and LVM have no liability to you for any personal injury or damage to or loss of personal property.

Secure wifi is provided at no extra cost. However, this is offered to you as a convenience only, and is not integral to the rental. Therefore, no refunds of rent shall be given and the apartment owner nor LVM will be liable should the service not perform adequately or live up to your expectations in any way. You agree not to use the internet for any illegal activity, as defined by Spanish and/or International Law, and you accept full personal liability in the event you do not comply.

Complaints

Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible. It is essential that you contact reception as soon as a problem arises so that it can be speedily resolved. In addition, you agree to allow LVM and their agents access to the apartment at any reasonable time during your stay for the purpose of conducting essential repairs.

If any complaint cannot be resolved during your stay, you will write to the apartment owner and LVM providing full details within seven days of the end of your vacation.

Law

This contract between you and LVM is governed by the law of Spain, in the province of Las Palmas, and you and LVM agree that any dispute, matter or other issue which arises will be dealt with by the Courts of Las Palmas.

These Terms and Conditions contain the entire agreement between you and LVM relating to your booking and shall supersede any previous agreements, arrangements or communications.