is our sincere desire that you have a wonderful holiday in
Lanzarote and come back and stay with us year after year. We
have spent a tremendous amount of money on the apartment to ensure
it exceeds your expectations, and we upgrade various bits and
pieces every year. If you think additional furnishings would
enhance the apartment, please let us know and we will consider
making improvements. We have also made a significant
investment in this website. We have done a great deal of
research so you can find great restaurants, fun bars, great
tourist trips, even low price groceries. We believe that if
you have a great vacation, you will return. However long you
stay, we are sure you will not be ready to go home.
are very proud of our apartment and only want to rent it to people
who will respect it accordingly. Lago Verde is a
great resort, but it is not the place for a group of singles to
party. We will be happy to let you know other locations that
provide that kind of environment.
terms and conditions are very simple. They are designed to
protect us, and at the same time ensure you have a great time.
If you find anything unreasonable, please drop us an email and we
will try to accommodate unique requests.
contact us directly for payment details. Due
to the complexity of international money transfers, we only
accept payment through PayPal. When you are ready to book,
we will simply create a transaction via PayPal, who will then
send you an email outlining how to process a secure transaction.
All you need to make the transaction is a credit
card, you do not need to open a PayPal account.
the unfortunate case that you are unable to travel for any
reason, we will do our best to backfill your reservation.
If you provide notice sixty days prior to your first nights stay,
we will provide a full refund less expenses we have incurred (ie,
processing fees, exchange
will happily provide a full refund only if we are successful in
renting the apartment to another client.
that all refunds will be paid by cheque from a Canadian Bank, in
Canadian Dollars, at the exchange rate in effect on the day the
cheque is issued.
far, we have not found the need to request a damage deposit from
our clients. Obviously glasses break from time to time, and
that is to be expected. However, we would expect our
clients to be honest and pay for any damage of significance that
occurs. We want to ensure that the apartment is
appropriately appointed for our next guests.
advise us if you notice anything that is not consistent with your
expectations. It is probably an oversight which can be
provide the cleaners with adequate time, we need clients to
vacate the apartment by 10am. You can store suitcases in
reception until your cab arrives. For arriving clients, you
can have access after 4pm. Please don't forget to return
the key to the KeySafe unit in the hallway!!