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Before you go

 

For more information,

contact us at:

patty@sunnylanzarote.com

or

tomandpattym@yahoo.com

 

 

Welcome to SunnyLanzarotedotcom



Terms and Conditions

March 31st 2018

It is my sincere desire that you have a wonderful holiday in Lanzarote and, like many of my clients, come back and stay with me year after year. I have spent a tremendous amount of money on the apartment over the years to ensure it exceeds your expectations, and make additional upgrades each year so it remains that way. If you have suggestions on items that would enhance the apartment, please let me know and I will consider making changes. I have also made a significant investment of time in the sunnylanzarote.com website. I have conducted a great deal of research so you can find great restaurants, fun bars, great tourist trips - even low price groceries!! I believe that if you have a great vacation, you will return. However long you stay, I am sure you will not be ready to go home.

I am very proud of my apartment and only want to rent it to people who will respect it accordingly. Lago Verde is a great resort, but it is not the place for a group of singles to party. If you wish, I will be happy to let you know other locations that provide that kind of environment.

My terms and conditions are very simple. They are designed to protect me, and at the same time ensure you have an enjoyable holiday. If you find anything unreasonable, please drop me an email and I will try to accommodate unique requests.

Lago Verde B6 is a privately owned residence, sold under the touristic license of Lago Verde Management S.L. License number 88-A/96



BY PAYING YOUR RENTAL DEPOSIT, YOU CONFIRM THAT YOU HAVE READ, AND AGREE TO, THESE TERMS AND CONDITIONS, SO PLEASE READ THEM CAREFULLY.



Bookings:

Due to the complexity of international money transfers, I only accept payment through PayPal. Let me know when you are ready to book, and I will send you a PayPal invoice. All you need to make the transaction is a credit or debit card, you do not need to open a PayPal account. Your booking is considered confirmed at such time as the Paypal transaction for the deposit has been successfully processed into my account.

I take a 25% non refundable deposit with the booking, the balance is due ninety days before your arrival. If you fail to pay the balance within one week of receiving the Paypal invoice, you and I both agree that the booking has been cancelled by you.

Thirty days prior to your arrival, I will send you a code number for the KeySafe unit outside the front door, so you can access the keys to the apartment.

In the unfortunate event that your plans change after paying the balance, I will do my best to back-fill your reservation. I will happily provide a refund of the balance if I am successful in renting the apartment to another client, less expenses I have incurred (for example, PayPal processing fees, exchange rate differences, etc).

All refunds will be made through Paypal, in Canadian Dollars.

This booking is between you and I for the purpose of your vacation, and is not transferable by you to any third party unless you and I agree to in writing prior to such transfer occurring. You agree not to have any guests in the apartment in addition to those identified in the booking. You will not bring any pets into my apartment, nor will you allow stray cats inside.

Damage:

So far, I have not found the need to request a damage deposit from my clients. Obviously glasses break from time to time, and that is to be expected. However, I expect my clients to be honest and you agree to pay for any damage of significance that you have created. I want to ensure that the apartment is appropriately appointed for my next guest.

In respect of my guests, I have spent a considerable amount of money upgrading from the standard Lago Verde towels to larger, more luxurious ones. I am also happy to provide beach towels for your convenience. You agree to respect this property and ensure the correct number of towels are available for the next guest. You also agree not use bath towels as beach towels.

Please advise me if you notice anything that is not consistent with your expectations. It is probably an oversight which can be fixed immediately.

Check in/out times and Reception:

To provide the cleaners with adequate time to prepare for my next clients, you need to vacate the apartment before 10am on the day of departure. You can store suitcases in reception until your taxi arrives. Please don't forget to return the door key to the KeySafe unit outside the front door, and the spare door key and safe key to the hook in electric box in the hallway. Thank you.

Arriving clients have access to the apartment after 4pm.

If your flights are such that you want a late check out or early check in, please don't hesitate to ask. If I have no other clients arriving or leaving on the same day, I will be happy to consider your request.

Reception is open from 8am to 4pm daily, except Saturdays, when they close at 2pm. It is Spanish law that all members of your party must register their passports with reception within 24 hours of arrival.

Liability

You expressly agree that my liability is limited in total to the amounts you have paid in the event the apartment is not available for occupancy for whatever reason. For example, but not limited to, fire, flood, explosion, unlawful occupancy etc. As such, I strongly recommend that every member of your party is covered by a comprehensive travel insurance policy.

You agree to take all necessary steps to safeguard your personal property. You agree that I have no liability to you for any personal injury or damage to or loss of personal property.

I am happy to provide, at no extra charge, access to my private, secure wifi. However, this is offered to you as a convenience only, and is not integral to the rental. Therefore, no refunds of rent shall be given and I will not be liable should the service not perform adequately or live up to your expectations in any way. You agree not to use the internet for any illegal activity, as defined by Spanish and/or International Law, and you accept full personal liability in the event you do not comply.

Complaints

Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible. It is essential that you contact reception as soon as a problem arises so that it can be speedily resolved. In addition, you agree to allow me, or my representative, access to the apartment at any reasonable time during your stay for the purpose of conducting essential repairs.

If any complaint cannot be resolved during your stay, you will write to me and provide full details within seven days of the end of your vacation.

Law

This contract between you and I is governed by the law of Canada, in the province of Ontario, and you and I agree that any dispute, matter or other issue which arises between you and I will be dealt with by the Courts of Ontario.

These Terms and Conditions contain the entire agreement between you and I relating to your booking and shall supersede any previous agreements, arrangements or communications between us.